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“Nobody would choose having an office location over having software today,” claims Butterfield.
“People don’t design their virtual HQ in the same way they do their physical buildings.”īutterfield thinks that might be about to change, as businesses spend more time prioritizing digital tools as effort spent finding the perfect office location, interior design, and favorable lease terms. “What people need in a digital-first world, is something that acts as a virtual HQ and plays the same role for how productivity and collaboration happen just like the building did,” explains Butterfield.
These new features in Slack do hint at where digital tools are heading and a bigger effort to re-create the workplace in an era where many will be working remotely.
It’s not an easy challenge to solve, though, as bringing in new features can also create a whole new set of challenges for attention. “Billions of people know what it’s like to tag people on Facebook… mentioning someone in Slack works in the same way, but it has a much greater importance.”īutterfield sees Huddles and these new video and screen recordings as alternate modes of communication that could help reduce the anxiety of feeling like you have to instantly respond to a Slack message.
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“We need to do a better job at teaching people how to use Slack effectively,” admits Butterfield. These recordings that people share will also include a transcript that is searchable in Slack and tools to speed up or slow down playback.Īlongside an influx of video calls during the pandemic, it’s also been easy to get overwhelmed by the number of notifications and messages you have to respond to. That could be ideal for large teams that work across multiple time zones or just where a daily meeting really isn’t necessary. Instead of a morning standup, the idea is that people could record their ideas on their own time and send them in a channel. Slack is also introducing voice, video, and screen recordings in the coming months. “It doesn’t mean the classic meetings go away, but I think we’ll stop using that hammer on a bunch of things that aren’t really nails.” “We’ve been living in a world where if all you have is a hammer, everything appears as a nail,” says Butterfield. Slack Huddles feels very similar to Discord. The hybrid workplace, as many are calling it. Huddles is also part of a broader effort at Slack to address some of the pain points of collaboration just as people start to filter back to offices, while others continue working from home or some other remote location. “On an audio call, you can be doing many other things and maintain the illusion that your counterpart is paying complete attention to everything you’re saying,” says Butterfield.
While Butterfield concedes “we probably will allow video sharing at some point,” the focus of Huddles is to allow people to not have to worry about how they look on a video call, where they’re located, or even what they’re doing during a call. Slack Huddles is clearly a response to the growing number of video calls that workers are participating in. Powered by Slack’s partnership with Amazon, Huddles also includes impressively fast and accurate live captioning through AWS - something I was able to test during my conversation with Butterfield. The audio experience is designed to mimic people walking by your desk, so there’s no need to send people invites, links, or dial-in numbers - anyone in a channel or a DM group can join freely. These audio calls can be created in any channel or DM, including shared communications across companies. That time-saving and spontaneity is a key part of Slack Huddles.